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Terms & Conditions

Please carefully read before placing your order with us! 

Our Terms and Conditions will apply to all contracts for the sale of goods and services to you. Once your order has been placed with By Me and Reena, the acceptance of our terms will take place at which and a contract will exist between yourself and By Me and Reena.

Ordering with us

Once your order has been placed, please email your images to us at info@bymeandreena.co.uk please include your order number, and the text you would like to add to the print e.g names and wedding date. 

 

The artwork will match the By Me and Reena product selected but all our pieces are unique to our clients. All artwork is printed on 350gsm stocked card (either Silk or Gloss). 

 

All artwork produced is the property of By Me and Reena and CAN NOT be re-used, edited or re-printed without consent.

 

All files sent across to clients over email are for proof purposes ONLY and watermark will be removed once design has been approved for printing. 

Examples & Proofs

Examples for your personalised work will be sent via email as small resolution PDF files within 72 hours of your order date.

 

We will always try and ensure all information is accurate, however it is ultimately the responsibility of the client to approve and check layout, spelling and grammar of the artwork. 

 

If designs are approved with type errors and thereafter printed, By Me and Reena cannot take responsibility, and will not be liable for any resulting cost. If replacements are required full payment will need to be made. Therefore it’s important the spelling and copy has been thoroughly checked before approving any designs. 

 

After your initial example has has been emailed, any further amendments will be an additional £50 or more depending on the changes. Please make sure you’re selecting your favourite images to use for your personalised gift! 

 

Once the order has been confirmed and processed, we will dispatch your order within 7 days of confirmation of your approved design.

Delivery

The utmost care will be taken when packaging your personalised for delivery and care information is included for those gifts including Gurbani.

There is a rare possibility that there may be an issue with the printed artwork or the delivery, this can cause delays and you will be informed via email. We will always do our best to get every issue resolved as soon as possible.

If there are noticeable errors please send us photographic evidence within 3 days of delivery or we will not be able to rectify this issue for you and you will have to pay in full for a reprint.

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