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Frequently Asked Questions

The wesbite isn’t working for me?

Technology hey! Find us on instagram @bymeandreena and drop us a DM or you can an email info@bymeandreena.co.uk and we’ll sort your order together. 

 

My order is incorrect

That’s totally fine and we can fix this! Please fill in the contact form or message us on Instagram! You have up to 48 hours to let us know. 

 

I’ve made a mistake, can I change or cancel my order?

If you would make changes or cancel an order, please contact me via email to info@bymeandreena.co.uk As long as you haven’t received a dispatched email we’re good to change! 

 

 

DELIVERY/SHIPPING

Where do you ship?

Wherever you’d like us to! We do have EU shipping and International shipping! 

 

How long will delivery take?

Well, depending on where you are - UK orders usually take around 1-3 working days. International orders around 10-14 working days. Order are posted Monday to Saturday!

 

Why is the postage expensive?

Postage is included on all prices which includes the cost of envelopes/boxes/wrapping supplied; not just the stamp. 

 

My order hasn’t arrived, what should i do?

All UK orders are posted First Class via Royal Mail which is normally next day. If you don’t receive your order within 7 days, please get get in touch with Royal Mail if you have a Tracking ID and let us know via email. International orders are sent standard, if it hasn’t arrived within 21 working days drop us an email! 

I want you to design something for me?

For sure! We'dd love to help create something special just for you, drop me an email or use the contact form on the contact page.

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